WildStar: Exploit Ban Wave Controversy
Rumblings began on Reddit and other social media such as Twitter this last week following a wave of bans intended to target certain WildStar account holders for suspicious activities.
Many players began to receive e-mails from NCSoft stating that their accounts were banned or suspended pending investigation with the explanation that their accounts had been seen to be expoliting in-game mechanics. The WildStar community quickly resolved that the exploit in question related to a well-known tactic being employed by less scrupulous players during the most recent round of PTR testing. Players were surpassing the intended cap for OmniBits gain, which Carbine had opened up to being shared with player’s live accounts as a reward for helping test on the PTR. Not only were the guilty players far surpassing the intended amount of OmniBits available to them, but several admitted that their purpose in doing so was to buy the necessary Service Tokens from the in-game store to convert Primal Essences. This allowed those players to gain Violet Essence – the rarest of the essences in the new Primal Matrix system – at a rate unintended by Carbine.
However, several players receiving e-mails about their accounts have claimed they weren’t guilty of the activity in question, and were given the cold shoulder by customer support. Some players who have not played in over a year even reported that they received the notification e-mail, much to Carbine’s chagrin. Since this controversy broke out, a large thread chiding Carbine and WildStar’s customer service has erupted on Reddit, and a large thread on the official WildStar forums remains. Attempts to refute the account suspensions were met with seemingly autonamous responses from Customer Service as seen below:
Response from community members continues to be a mixed bag:
“Is this why I just received a ban email from CRB? I haven’t played this game in a year, but somehow I’m banned. Top-kek CRB”
“Yep was going to pick it up and play the new update this weekend for double exp but NOPE. Banned. Uninstalled.”
“I didn’t use either of the exploits and i was suspended for 7 days. NCsoft, A+ support.”
“I’m absolutely amused. It’s been a fun little reunion for those of us who’ve quit the game for ages, and get to come back to see Carbino doing Carbino things.”
Not all hope is lost for the innocent, however, as Gaming Support Supervisor CRB_MrSmiley responded to the ban wave issues on the official forums.
After reading all your responses, Carbine has conducted some additional investigations of the account and surrounding situations that may have caused discrepancies and have concluded that some of these accounts should have their actions overturned.
Some players have begun to receive e-mails from NCSoft stating that their bans are overturned, while others are still waiting.
Were you a target of NCSoft’s ban wave? Did you receive an account suspension, innocent or otherwise? Let us know in the comments how this effected you. If you feel you were wrongly banned or suspended from WildStar, make sure to contact NCSoft Customer Support (or post on the official WildStar forums) and let them know!
For more news developments and updates from around the WildStar community, stay tuned here on QueueTimes!